Shipping & Returns
Flat Rate Standard shipping
The timeframes below give a good indication of when to expect your order to arrive.
- Your order will be shipped within 1 to 3 Business days.
- Your order will arrive within 2 to 4 Business days after being shipped
All orders will be provided with a tracking number, which can be tracked here.
Whilst we try to ensure that your order is sent as a single shipment, there are certain occasions we may need to separate it into 2 or more packages. This is caused by stock coming from different locations.
Whilst the postal system is very reliable, parcels can go missing in transit. For this reason we offer a 35 day order protection policy. If your package hasn't arrived within 35 days of the shipping date we will offer a full refund or send you another identical item.
Warranty & Returns
If your goods are damaged due to manufacturing, we will refund, exchange, repair or credit you within 90 days of purchase. Unfortunately if more than 90 days has elapsed since the time of purchase we won't be able to offer you a refund. To complete your return, we require a receipt or proof of purchase.
Once your return is received, we will send you an email to notify you that we have received your returned item. Once your item has been inspected we will also notify you of the approval or rejection of your refund. We will refund your account that you used for the original purchase, or send you a replacement (your choice).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Eobo reserves the right to not offer exchange, return, refund or credit a product where the item fault is the result of mistreatment. Some of the things that we consider not under warranty are:
- Normal wear that occurs from usage over time. Could be fabric fading from long term sun exposure or tears in fabric that are not located on seams.
- Damage due to improper care or mistreatment.
- We do no provide refunds on 'change of mind' purchases.
Exchanges (if applicable)
We only replace items if they are defective, damaged or if you've simply been sent the wrong item.